Residence Services
The Service Counter of Village CARE is inside the ACCM General Office, which is located at Room 201, 2/F, Village CARE, Jockey Club Campus of Creativity (JC³). It handles most of the operations and enquiries of the Village CARE. The Service Counter is responsible for providing good and quality residence services, guidance and support in the student hostel to maintain a safe, pleasant and harmonious environment.
The major duties are:
- Resident check-in and check-out
- Facilities and amenities reservation and their management
- Handle parcels and large-size mails for residents #
- Routine and special cleaning arrangement
- Follow up on defects and repairs
- Issue of Access Card and Student Card activation
- Lost and Found
- General enquiry
# Ordinary mails will be sent to the mailbox on the 3/F. The following parcels or deliveries will not be handled, the ACCM General Office will email residents for collection of their parcels or deliveries:
- items without accurate and complete information,
- items that require signature/payment,
- items of any side longer than 60cm
- perishable food e.g. frozen food
- any items that hinder the operation of the ACCM General Office
Please note that items uncollected for 5 working days will be returned to sender accordingly. If you are not able to collect the items, you may email accm_info@hkbu.edu.hk to authorize another HKBU student to collect it on your behalf. A $10 administration fee per day per uncollected parcel would be charged on the resident who claims the verified parcel from the 4th working day onwards and before it is returned to the respective courier.
Residents are highly recommended not to leave the parcel unattended in the communal areas of the University. Any unattended parcel that contains no identified recipient found in Hostel Areas will be passed to the University Security Control Centre as Lost and Found Items.
While those identified, they will be kept for 5 working days and a $100 administration fee per unattended parcel would be charged to residents for claiming the parcel during the 2nd to 5th working days.
Important Note
- The Student Accommodation Section is not liable for any loss or damage in the mails and parcels delivered to the Village CARE. Residents are responsible to collect the mails and parcels promptly.
Office Hours
Mondays – Fridays : | 9am – 5:30pm |
Saturdays, Sundays and Public Holidays : | Closed |
On campus, there are various catering outlets offering a wide range of local delicacies, Asian cuisines, Western food, Halal food, coffee, pastries and vegetarian food, where you can enjoy with your friends at a reasonable price. For details, please refer to here. The closest canteen is BU Fiesta, which is located on the Ground Level of the Student Residence Halls.
Near the Kowloon Tong campus, you may want to explore other dining options, especially those inside the nearby malls.
Festival Walk
Lok Fu Place
Kowloon City Plaza
Public hygiene is always our first and foremost concern in the Village CARE. We have a professional and helpful Cleaning Team to maintain the cleanliness and hygiene every day.
General cleaning is carried out in all communal areas daily while washrooms of student bedrooms cleaned once a week. Pest control for communal areas and student bedrooms will also be conducted on a regular and need basis. If there are any questions relating to cleaning, please report to us through the Student Residence Online System [Student Residence Online System > Defect].
Residents' Responsibilities
Residents are responsible for maintaining the cleanliness and hygiene of their rooms. It is expected that residents dispose of any rubbish collected in their unit/apartment into the large bin located in the Co-living Space (also known as the Activity Room). Cleaners will then collect the rubbish from there.
Please remember not to place any leftover food in your rooms, units/apartments, or any communal areas such as the Co-living Spaces, as this can cause significant hygiene issues.
Students’ safety and security is of our utmost concern in the Village CARE. Security service is provided in the hostel premises round the clock. The two Security Counters are located at the 3/F hostel entrances. For urgent matters after office hours, please contact the Security Counter at:
(852) 3411 1232 [Colleges 1 and 3]
If residents have no access to both their physical and electronic Student Cards and need to access their room, they can seek assistance at the Security Counter of Colleges 1 and 3. Please note that a door opening fee of $20 by cash will be charged for each request.
Residents' Responsibilities
Residents who invite visitors to the Village CARE must register IN PERSON with the visitors at the 3/F Security Counter and accompany them during their stay in the Village CARE. Residents shall not invite visitors to the Village CARE outside the visitation hours between 8 a.m. and 11 p.m.
Valuable items and personal belongings such as cash, passport and important documents should be securely locked up. Room doors should be closed when nobody is in the room.
Residents who identify any defects in the bedrooms or communal areas should report them through the Student Residence Online System [Student Residence Online System > Defect]. The Estates Office will address and repair these defects according to the level of urgency.
Regular maintenance is routinely carried out to maintain the condition of the premises. As defect rectifications may involve student rooms or communal areas, staff from the Student Accommodation Section or Estates Office may occasionally visit the floors or rooms, with contractors being accompanied by security or staff. Please also be aware that improvement works are typically scheduled during the Winter Break and Summer to minimize disturbance to residents.