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When typhoon signal No. 8 or above or Black Rainstorm Warning is hoisted:

• Non-local students may continue with your trips to the Student Residence. We would arrange you to check into the rooms. But you need to visit the Village CARE Service Counter on the next working day to complete the check-in procedures.
• For local students, the check-in procedures will be postponed to the next working day.

Welcome to the Village CARE in 2025/26! As you are about to check in to the Village CARE, you are strongly advised to pay attention to the following must-know information to ensure a healthy and safe living in the Village CARE. 

Do NOT Use Any Device that Generates Scent, Smoke or Heat

NO fragrance, mosquito coils, or insect foggers should be used in the bedrooms as they will trigger the fire alarm system. Use of any device that generates scent, smoke or heat such as aroma diffuser and electric insect repellent is strictly prohibited within the student residence area.

Flammability Standards of Mattresses and Upholstered Furniture

You MUST obtain prior approval from the Management of Student Residences before you bring your own mattress / upholstered furniture into the Village CARE.

Mails, Parcel and Deliveries

Parcel and mail services are applicable for CHECKED-IN residents only. Ordinary mails will be sent to the mailbox on the 3/F. The following parcels or deliveries will not be handled, the ACCM General Office will email residents for collection of their parcels or deliveries:

1. items without accurate and complete information,
2. items that require signature/payment,
3. items of any side longer than 60cm
4. perishable food e.g. frozen food
5. any items that hinder the operation of the ACCM General Office

Please note that items uncollected for 5 working days will be returned to sender accordingly. If you are not able to collect the items, you may email accm_info@hkbu.edu.hk to authorize another HKBU student to collect it on your behalf. A $10 administration fee per day per uncollected parcel would be charged on the resident who claims the verified parcel from the 4th working day onwards and before it is returned to the respective courier.

Residents are highly recommended not to leave the parcel unattended in the communal areas of the University. Any unattended parcel that contains no identified recipient found in Hostel Areas will be passed to the University Security Control Centre as Lost and Found Items.

While those identified, they will be kept for 5 working days and a $100 administration fee per unattended parcel would be charged to residents for claiming the parcel during the 2nd to 5th working days.

Bringing in Large or Electrical Items into the Village CARE

You MUST obtain prior approval from the Management of Student Residences before you bring in items with any side longer than 1 meter or Electrical appliances with high power consumption (except light appliances for grooming purpose). For details, please click HERE. Residents, especially non-local residents who come to Hong Kong for their first time, are advised to read the Safe Use of Plugs, Adaptors and Extension Units.  Any 2-pin plugs and other substandard adaptors are NOT allowed.

Luggage

Bring minimum luggage to the Village CARE on the day of check-in to avoid congestion. There is no provision of beddings in the room.

The following items are not allowed in the Village CARE:

• Alcohol or drugs
• Cigarettes
• Weapons
• Pets and animals
• Mahjong and other gambling materials
• Electrical appliances not complying with local safety standards
• Deep reach insect fogger(滅蚤煙霧器), fragrance, mosquito coils
• Any device that generates scent, smoke or heat

You must obtain prior approval in order to bring in the following items into the Village CARE:

• Your own mattress/upholstered furniture 
• Any items with any side longer than 1 meter 
• Electrical appliances with high power consumption 

Towers, Rooms and Beds

Your Room and Bed are shown as
   (Tower) (Floor) (Room) (Bed)

Tower : E – East Block; S – South Block
Floor : it is a 1- or 2-digit number
Room : it is a 2-digit number
Bed : L – bed on the left side when you enter the room
          R – bed on the right side when you enter the room
          S – single room

For example, E 7 10 L denotes:
        East Block
        7/F
        Room number 10
        Left bed

Air-conditioning and Laundry Service

Students should use their Octopus Card to pay for their laundry and drying in the Laundry Rooms on 9/F (for Colleges 1 and 3) or 14/F (for LST College and College 4).

*Non-local freshmen and Exchange students are reminded that they should obtain Octopus Cards upon arrival in Hong Kong. Details of Octopus Cards are available HERE

Charge of Air-conditioning:
HK$1.4 per kWh

Charge of Laundry machines:

• HK$5.4 per washing cycle around 40mins

• HK$2 per 10 mins drying

Internet

Residents are able to access the HKBU campus network in the Village CARE through both wired and wireless connections. The details of internet connections are available HERE.

Reporting Defects

To report defects, please follow the path:

Login to Student Residence Online System > Defect

For defect which requires immediate attention, please contact the ACCM General Office or the 3/F security counter of Village CARE (after office hours).

For emergency, contact the 3/F security counter of Colleges 1 and 3 at (852) 3411 1232 for assistance. For enquiry, please email to accm_info@hkbu.edu.hk.

Must-Know Information

You are highly advised to pay attention to the following must-know information to ensure a healthy and safe living in the Village CARE.

In the Village CARE

• Personal belongings left unattended in the common areas inside the Village CARE will be confiscated without prior notification. Penalties and Demerit Points for Personal Belongings Left Unattended.
• Not everything can be brought into the Village CARE, please read Bring In Large or Electrical Items Into the Student Residence.
• If you want to bring your own mattress, you must read Flammability Standards of Mattresses and Upholstered Furniture.
• Don’t know how to use laundry machines? Tips for Appropriate Usage of Washers and Dryers.
• If you want to report any defects found in your rooms / units / apartments, please read Defects Reporting.

In Your Room

• Your washroom will be cleaned according to this Weekly Washroom Cleaning Schedule.
• Having difficulties in internet connection at the Village CARE? Please check out the Best Practice of using the Wi-Fi Services.
• Please Do Not use any fragrance, mosquito coils, or insect foggers in bedrooms as they will trigger the fire alarm system. Causing fire alarm in a resident's room may lead to disciplinary actions. Use of any device that generates scent, smoke or heat such as aroma diffuser and electric insect repellent is strictly prohibited with the student residence area.
• To save your money for Air-con, you are advised to take a look at the Tips on Switching off your Air-Con completely.
• To know more about defrosting of the in-room mini fridge, you may take a look at the information about Mini Fridge Defrosting.

Security

• How to secure personal belongings? Security Tips to Residents.

Payment for Laundry Machines, Air Conditioning and Other In-Room Utilities

• You can charge up the in-room air conditioner and other utilities in your room and laundry machines on 9/F (for Colleges 1 and 3) or 14/F (for LST College and College 4) by Octopus Card.
• *In addition to the in-room air-conditioning, other electricity consumption within your bedrooms and units/apartments will be charged based on a userpay principle.

Handling of Parcels / Mails

The Student Accommodation Section is not liable for any loss or damage in the mail and parcels delivered to the Village CARE. Residents are responsible to collect the mail and parcels promptly.