Residence Services
The Service Counter is inside the ACCM General Office, which is located at Room 201, 2/F, Village CARE, Jockey Club Campus of Creativity (JC³). It handles most of the operations and enquiries of the Student Residence Halls. The Service Counter is responsible for providing good and quality residence services, guidance and support in the Halls to maintain a safe, pleasant and harmonious environment.
The major duties are:
- Resident check-in and check-out
- Facilities and amenities reservation and their management
- Handle parcels and large-size mails for residents #
- Routine and special cleaning arrangement
- Follow up on defects and repairs
- Issue of Access Card and Student Card activation
- Lost and Found
- General enquiry
# Ordinary mails will be sent to the mailbox on the G/F. The following parcels or deliveries will not be handled, the ACCM General Office will email residents for collection of their parcels or deliveries:
- items without accurate and complete information,
- items that require signature/payment,
- items of any side longer than 60cm
- perishable food e.g. frozen food
- any items that hinder the operation of the ACCM General Office
Please note that items uncollected for 5 working days will be returned to sender accordingly. If you are not able to collect the items, you may email accm_info@hkbu.edu.hk to authorize another HKBU student to collect it on your behalf. A $10 administration fee per day per uncollected parcel would be charged on the resident who claims the verified parcel from the 4th working day onwards and before it is returned to the respective courier.
Residents are highly recommended not to leave the parcel unattended in the communal areas of the University. Any unattended parcel that contains no identified recipient found in Hostel Areas will be passed to the University Security Control Centre as Lost and Found Items.
While those identified, they will be kept for 5 working days and a $100 administration fee per unattended parcel would be charged to residents for claiming the parcel during the 2nd to 5th working days.
Important Note
- The Student Accommodation Section is not liable for any loss or damage in the mails and parcels delivered to the Student Residence Halls. Residents are responsible to collect the mails and parcels promptly.
Office Hours
Mondays – Fridays : | 9am – 5:30pm |
Saturdays, Sundays and Public Holidays : | Closed |
On campus, there are various catering outlets offering a wide range of local delicacies, Asian cuisines, Western food, Halal food, coffee, pastries and vegetarian food, where you can enjoy with your friends at a reasonable price. For details, please refer to here. The closest one is BU Fiesta, which is located on the Ground Level of the Student Residence Halls.
Near the Kowloon Tong campus, you may want to explore other dining options, especially those inside the nearby malls.
Festival Walk
Lok Fu Place
Kowloon City Plaza
Public hygiene is always our first and foremost concern in the Student Residence Halls. We have a professional and helpful Cleaning Team to maintain the cleanliness and hygiene every day.
General cleaning is carried out in all communal areas daily while washrooms of student bedrooms cleaned once a week. Pest control for communal areas and student bedrooms will also be conducted on a regular and need basis. A washroom cleaning schedule is posted on each floor. If there are any questions relating to cleaning, please report to us through the Student Residence Online System [Student Residence Online System > Defect].
Residents' Responsibilities
Residents are responsible for the cleanliness and hygiene of their rooms. Cleaning utensils are available outside the Floor Lounge on each floor. Rubbish bags are provided for each Unit every month and can be collected in the Security Counter. Residents should put all rubbish in rubbish bag, tie it up properly and dispose of it in the trash chute on each floor or in the rubbish bin in the Lounges for rubbish of larger size.
If you bring in any cutleries and Food trays from the BU Fiesta, you must return them to the BU Fiesta immediately after your meal. Leftover food in the bedroom or any communal areas such as the Lounges will cause serious hygiene problems.
Students’ safety and security is of our utmost concern in the Student Residence Halls. Security service is provided in Hall premises round the clock. The two security counters are located on the G/F of both South and North Towers. For urgent matters after office hours, please contact the Security Counter at:
(852) 3411 2664 (North Tower)
Residents who forgot to bring their room keys but wish to open the room door may approach the Security Counter located at North Tower for assistance. A door opening fee of $20 by cash will be charged per request.
Residents' Responsibilities
Residents who invite visitors to the Halls must register IN PERSON with the visitors at the Security Counter and accompany them during their stay in the Halls. Residents shall not invite visitors to areas on or above 1/F of the Halls outside the visitation hours between 8 a.m. and 11 p.m., except for students who have successfully applied for and obtained a Guest Pass.
Valuable items and personal belongings such as cash, passport and important documents should be securely locked up. Room doors should be closed when nobody is in the room.
Residents who identify any defects in the bedrooms or communal areas should report them through the Student Residence Online System [Student Residence Online System > Defect]. The Estates Office will address and repair these defects according to the level of urgency.
Regular maintenance is routinely carried out to maintain the condition of the premises. As defect rectifications may involve student rooms or communal areas, staff from the Student Accommodation Section or Estates Office may occasionally visit the floors or rooms, with contractors being accompanied by security or staff. Please also be aware that improvement works are typically scheduled during the Winter Break and Summer to minimize disturbance to residents.