Welcome to the Student Residence Halls in 2025/26! As you are about to check in to the Halls, you are strongly advised to pay attention to the following must-know information to ensure a healthy and safe living in the Halls. 

Do NOT Use Any Device that Generates Scent, Smoke or Heat

NO fragrance, mosquito coils, or insect foggers should be used in the bedrooms as they will trigger the fire alarm system. Use of any device that generates scent, smoke or heat such as aroma diffuser and electric insert repellent is strictly prohibited within the hall area.

Flammability Standards of Mattresses and Upholstered Furniture

You MUST obtain prior approval from the  Management of Student Residences before you bring your own mattress / upholstered furniture into the Halls.

Mails, Parcels and Deliveries

Parcel and mail services are applicable for CHECKED-IN residents only. Ordinary mails will be sent to the mailbox on the G/F. The following parcels or deliveries will not be handled, the ACCM General Office will email residents for collection of their parcels or deliveries:

1. items without accurate and complete information,
2. items that require signature/payment,
3. items of any side longer than 60cm
4. perishable food e.g. frozen food
5. any items that hinder the operation of the ACCM General Office

Please note that items uncollected for 5 working days will be returned to sender accordingly. If you are not able to collect the items, you may email accm_info@hkbu.edu.hk to authorize another HKBU student to collect it on your behalf. A $10 administration fee per day per uncollected parcel would be charged on the resident who claims the verified parcel from the 4th working day onwards and before it is returned to the respective courier.

Residents are highly recommended not to leave the parcel unattended in the communal areas of the University. Any unattended parcel that contains no identified recipient found in Hostel Areas will be passed to the University Security Control Centre as Lost and Found Items.

While those identified, they will be kept for 5 working days and a $100 administration fee per unattended parcel would be charged to residents for claiming the parcel during the 2nd to 5th working days.

Bringing in Large or Electrical Items into the Student Residence Halls

You MUST obtain prior approval from the Management of Student Residences before you bring in items with any side longer than 1 meter or Electrical appliances with high power consumption (except light appliances for grooming purpose). For details, please click HERE. Residents, especially non-local residents who come to Hong Kong for their first time, are advised to read the Safe Use of Plugs, Adaptors and Extension Units.  Any 2-pin plugs and other substandard adaptors are NOT allowed.

Luggage

Bring minimum luggage to the Student Residence Halls on the day of check-in to avoid congestion. There is no provision of beddings in the room.

The following items are not allowed in the Student Residence Halls:

• Alcohol or drugs
• Cigarettes
• Weapons
• Pets and animals
• Mahjong and other gambling materials
• Electrical appliances not complying with local safety standards
• Deep reach insect fogger(滅蚤煙霧器), fragrance, mosquito coils
• Any device that generates scent, smoke or heat

You must obtain prior approval in order to bring in the following items into the Student Residence Halls:

• Your own mattress/upholstered furniture 
• Any items with any side longer than 1 meter 
• Electrical appliances with high power consumption 

Key Issuance for Student Residence Halls Residents

• Washroom keys and mailbox keys can be obtained upon request at the ACCM General Office#.
• All borrowed keys must be returned to the ACCM General Office by check-out. In case of loss or damage, restitution charges will apply ($100 for the washroom key and $30 for the mailbox key), which will be deducted from the caution money.

^#An email notification will be sent when the keys are ready.
^#Only successful applicants can collect the applied keys.

Towers, Rooms and Beds

Your Room and Bed are shown as
   (Tower) (Floor) (Room) (Bed)

Tower : N – North Tower; S – South Tower
Floor : it is a 1- or 2-digit number
Room : it is a 2-digit number
Bed : L – bed on the left side when you enter the room
          R – bed on the right side when you enter the room
          A – lower section of the bunk bed
          B – upper section of the modular set
          C – upper section of the bunk bed

For example, S 12 34 L denotes:
        South Tower
        12/F
        Room number 34
        Left bed

Air-conditioning and Laundry Service

In-room air-conditioning and laundry machines on the 1/F are self-paid by using the Octopus Payment Kiosks installed in the 1/F Laundry Rooms or via mobile payment using the "Student Hostel Payment" feature on the HKBU Mobile App. Octopus Cards and multiple mobile payment methods are accepted. 

*Non-local freshmen and Exchange students are reminded that they should obtain Octopus Cards upon arrival in Hong Kong. Details of Octopus Cards are available HERE

Charge of Air-conditioning:
HK$1.4 per kWh

Charge of Laundry machines:

• HK$5.4 per washing cycle around 40mins

• HK$2 per 10 mins drying

Internet

Residents are able to access the HKBU campus network in the Student Residence Halls through both wired and wireless connections. The details of internet connections are available HERE.

Reporting Defects

To report defects, please follow the path:

Login to Student Residence Online System > Defect

For defect which requires immediate attention, please contact the ACCM General Office or the security counter at the North Tower (after office hours).

For emergency, call the ACCM General Office at (852) 3411 2600 or contact the security counter at the North Tower at (852) 3411 2664 for assistance. For enquiry, please email to accm_info@hkbu.edu.hk.