Handling of Parcels / Deliveries

 

Parcel and mail services are applicable for CHECKED-IN residents only. Ordinary mails will be sent to the mailbox on the G/F (Student Residence Halls) or 3/F (Village CARE). The following parcels or deliveries will not be handled, the ACCM General Office will email residents for collection of their parcels or deliveries:

  1. items without accurate and complete information,
  2. items that require signature/payment,
  3. items of any side longer than 60cm,
  4. perishable food e.g. frozen food,
  5. any items that hinder the operation of the ACCM General Office.

Please note that items uncollected for 5 working days will be returned to sender accordingly. If you are not able to collect the items, you may email accm_info@hkbu.edu.hk to authorize another HKBU student to collect it on your behalf by providing the authorized student's full name and HKBU student number.

A $10 administration fee per day per uncollected parcel would be charged on the resident who claims the verified parcel from the 4th working day onwards and before it is returned to the respective courier.

Residents are highly recommended not to leave the parcel unattended in the communal areas of the University. Any unattended parcel that contains no identified recipient found in Hostel Areas will be passed to the University Security Control Centre as Lost and Found Items.

While those identified, they will be kept for 5 working days and a $100 administration fee per unattended parcel would be charged to residents for claiming the parcel during the 2nd to 5th working days.

Important Note

  • The Student Accommodation Section is not liable for any loss or damage in the mails and parcels delivered to the Student Residences. Residents are responsible to collect the mails and parcels promptly.