Emergency Hotlines

In case of emergency where danger is imminent and immediate help is required, please call campus security or the police for immediate assistance. It is important to stay calm and seek help from others nearby in order to ensure personal safety.

Campus Security
Shaw Campus3411 7777
Baptist University Road Campus3411 6442
Ho Sin Hang Campus3411 5555
Student Residential Halls3411 2665
Security 24-hr Hotline3411 7777
Hong Kong Police Force
Emergency Call999

If you are in a lot of distress and urgently need emotional support, you are welcome to drop-in to the Centre to talk to a counsellor directly during office hours. Those who need immediate emotional support outside office hours may access community-based 24-hour hotline services.

24-hour Suicide Prevention Hotlines
Caritas 24-hour Crisis Line18288

Mental Health Support Hotline

18111
The Samaritans 2896 0000
The Samaritan Befrienders Hong Kong2389 2222
Suicide Prevention Services2382 0000

Hotlines & Links

Counselling & Consultation at Our Centre
Appointment hotline: 3411 7435

Community Resources

(The contacts listed below are for reference only, please consult respective organizations for the most updated information.)

24-hour Suicide Prevention Hotlines
OrganizationHotlineServiceWebsite
Caritas 24-hour Crisis Line1828824-hour phone counselling

Click Here
(Webpage in Chinese only)

Mental Health Support Hotline1811124-hour phone counsellingClick Here
The Samaritans2896 000024-hour multi-lingual suicide prevention hotlineClick Here
The Samaritan Befrienders Hong Kong2389 222224-hour phone counselling by volunteersClick Here
Suicide Prevention Services2382 000024-hour suicide preventionClick Here
Other Counselling Hotlines
OrganizationHotlineServiceWebsite
Harmony HouseFor female: 2522 0434  (24-hour)
For male: 2295 1386
Crisis intervention, counselling, and
referral resources to
family violence victims
Click Here
Hong Kong Family Welfare Society2342 3110Counselling serviceClick Here
Hong Kong Federation of Youth Groups2777 8899Counselling servicesClick Here
Hospital Authority2466 7350Mental Health Direct (24 hours)Click Here
Suicide Prevention Services - Youth Link2382 0777Counselling hotline for youth below 24 year-old (2pm - 2am)Click Here
The Family Planning Association of Hong Kong2572 2222

Latest service information, 
Emergency contraception and
information on services for sexually assaulted victims
(Call within 72 hours of the assault)

Click Here
The Society for the Aid and Rehabilitation of Drug Abusers2574 3300
Information on services of drug rehabilitation and counselling
Click Here
Tung Wah Group of Hospitals CEASE Crisis Centre18281
Provide crisis intervention and support services to individuals/ families in crisis (24-hour)
Click Here
Youth Outreach Youth Hotline9088 102324 Hours Hotline
Click Here
(Webpage in Chinese only)
YWCA Hotline2711 6622Counselling services (Mon-Fri: 7 - 9:30pm)Click Here
Online Counselling
OrganizationService PlatformWebsite
The Boys' & Girls' Clubs Association of Hong Kong
(Nite Cat Online - Cyber Youth Support Team)
WhatsApp/Signal: 9726 8159 & 9852 8625
Telegram: nitecatt
Wechat: nitecatonline
(Mon, Tue & Fri: 6pm - 2am)
Click Here
Caritas Hong Kong (Infinity Teens)WhatsApp/Signal: 9377 3666 (Mon-Tue: 10am - 6pm; Wed-Thu: 2 - 10pm; Fri-Sat: 6pm - 2am)
Telegram: caritasinfinityteens

Click Here
(Webpage in Chinese only)

Hong Kong Federation of Youth Groups (uTouch)WhatsApp: 6277 8899 (Tue-Thu: 4 - 10pm; Fri & Sat: 4pm - 2am)

Click Here
(Webpage in Chinese only)

Jockey Club Online Youth Emotional Support (Open up)

WhatsApp/ SMS: 91 012 012
Facebook messenger:  m.me/hkopenup
(24 hour online counselling service)

Click Here
The Mental Health Association of Hong KongMobile App (Mon-Fri: 2 - 10pm)

Click Here
(Webpage in Chinese only)

The Samaritan Befrienders Hong Kong

Web chat: chatpoint.org.hk (Mon-Fri: 4pm - 1am; Sat-Sun & Public Holiday: 8pm - 1am)

Click Here
(Webpage in Chinese only)

Stewards (Teens Online)WhatsApp: 9734 8185

Click Here
(Webpage in Chinese only)

OrganizationContact No.ServiceWebsite
Baptist Oi Kwan Social Service3413 1500
Integrated mental health and family services
Click Here
Breakthrough Limited2632 0777Counselling servicesClick Here
Chinese YMCA of Hong Kong2332 4899
WhatsApp: 9052 5745
Individual, family and group psychological counsellingClick Here
Christian Family Service Centre2318 0398
Individual counselling/advising, family counselling
Click Here
Hong Kong Caritas Family ServiceShatin: 2649 2977
(Please check the website for contact numbers of Caritas Family Service located at different districts)
Individual, family and group counselling,
clinical psychological services, information-giving,
referral for supportive services and related practical assistance
Click Here
Hong Kong Children and Youth Services    2366 7271Individual, family and group counsellingClick Here
Hong Kong Christian Service2731 6227Youth and family counselling,  Cantonese, Putonghua, or EnglishClick Here
Hong Kong Family Welfare SocietyHead office: 2527 3171
(Please check web site for contacts of offices in other areas)
Individual and family counsellingClick Here
Hong Kong Young Women’s Christian Association3443 1601Individual and family counsellingClick Here
LevelMind @ Jockey ClubListed out by districtFree counselling and mental wellness service for youth aged between 12 and 24Click Here
Mind HK3643 0869Free, short-term, and remote support to HK citizens experiencing mild-moderate anxiety and depression or emotional distressClick Here
Mother’s Choice2313 5678
WhatsApp: 5633 5678
Support services for girls (aged 25 or below) and family members facing crisis pregnancyClick Here
New Life Psychiatric Rehabilitation Association
(eClinic)
2363 2771Free online psychological service conducted in Chinese for Hong Kong Permanent Residents aged between 15 and 35Click Here
(Webpage in Chinese only)

ReSource The Counselling Centre

2523 8979
WhatsApp: 6489 4824
Counselling in at least ten languages and dialects - English, Cantonese, Putonghua, Chinese Fukien, Russian, Hindi, Marathi, Nepali, Maithili, Marwadi, Sri Lanka languages : Sinhala and Tamil, and Filipino Languages (Tagalog)Click Here

Shall We Talk: Youth to Talk

2514 2280
WhatsApp: 5164 5040
Free short-term psychological counselling for youth aged between 12 and 35Click Here
Social Welfare Department2343 2255The Clinical Psychology Units serve clients with emotional or behavioural problemsClick Here
St. James’ Settlement2835 4342Counselling servicesClick Here
Yang Memorial Methodist Social Service2251 0888
Youth and family services
Click Here
The Zubin Foundation

2540 9588
WhatsApp: 9682 3100

Counselling services conducted in English, Hindi, Urdu or Nepali
Click Here
OrganizationContact No.ServiceWebsite
Department of Psychiatry, The University of Hong Kong
(headwind F2O)
Online registrationFree online psychiatric consultationClick Here
Hong Kong Family Welfare Society, Clinical Psychological Service

2426 9621
(Please check the website for contacts of offices in other areas)

Clinical psychological assessment and treatment to individuals or familiesClick Here       ..
The Chinese University of Hong Kong -
Hong Kong Mood Disorders Center
2144 6004Clinical psychological servicesClick Here
(Webpage in Chinese only)
Hong Kong Young Women’s Christian Association3443 1601Clinical psychological servicesClick Here
Hong Kong Christian Service2731 6227Clinical psychological servicesClick Here
Baptist Oi Kwan Social ServiceMental health enquiry hotline:
2535 4135
(Mon-Fri: 10am-12:30pm & 2pm-5pm; Tue: 7pm-9:00pm)
Rehabilitation services for mental health patients and support services for their familiesClick Here
(Webpage in Chinese only)
Christian Family Service Centre -
Integrated Family Medical and Health Centre
 
29508101Clinical Psychological ServicesClick Here
(Webpage in Chinese only)
Yang Memorial Methodist Social Service2171 4001Clinical psychological services for residents of Mongkok and Tai Kok Tsui districtsClick Here

Disclaimer: This website does not endorse or make any representations for third-party services. The information provided by third parties could change beyond our purview, and the list of services may not be comprehensive.