Living Guide

The Undergraduate Halls (UGH) is committed to provide a safe living environment to our residents.  Smoke detectors and/or fire alarms are installed in each room and throughout communal areas as preventive measures to any fire hazards.  In addition, your awareness towards fire safety and cooperation is equally crucial to protect us against any dangers.  Please read below essential information related to fire safety in UGH.

Some of the Hall Rules related to Fire Hazards:
·         Smoking is prohibited on campus.
·         Open flames, including candles and incense, are not allowed in any part of the Halls.
·         Possession of chemicals, explosives or highly combustible materials is strictly disallowed in the Halls.
·         Cooking is allowed only inside kitchenettes. Naked fire is strictly prohibited within the hall area.

Upon hearing the fire alarm, you should act immediately according to the instructions below:
·         Stay calm.  Evacuate from the hall building via the nearest stairway in an orderly manner (EVEN IF YOU ARE TAKING A SHOWER OR SLEEPING). 
          Go to the respective Assembly Point designated for your Hall (see below).  DO NOT USE THE LIFT.
·         Bring along with your room key card, student ID card and LOCK YOUR DOOR.  Do not bring any luggage.
·         Urge other hall-mates and visitors to leave the hall building under safe condition.
·         Provide assistance to those in need.
·         Push the bar of the Exit Door and exit at the ground level.
·         Queue up according to your floor number.  Report your attendance to your Hall Tutor and wait patiently for announcement to dismiss.
·         While dismiss, please return to the hall building ORDERLY under the direction of Hall Tutors.

Assembly points:
All floors of North Tower:  Emergency Vehicular Access between North Tower and School of Chinese Medicine Building
All floors of South Tower:  Jockey Club Courtyard

Please refer to the location map posted on the SASS notice board opposite to the Lounge on each floor and pay special attention to the lineup location of your respective floor in order to report your attendance to your Hall Tutor.Assembly points:

Upon discovering a fire:
1.       Stay calm.
2.       Activate the fire alarm by pressing the emergency break glass of the fire alarm button.
3.       Position at a safe place and call the security guards for help.
4.       Follow the evacuation procedures mentioned in “Upon hearing the fire alarm”.

How to Live Green in Undergraduate Halls? 
It is easy!  Here are some tips on how to REDUCE, RECYCLE, REUSE and REPLACE (4Rs) in daily hall life.

The University is committed to the active pursuit of equal opportunity in all areas of its operation. Discrimination and harassment on the grounds of sex, pregnancy, marital status, disability, family circumstances and race are unlawful and will not be tolerated. For details, please refer to the website of Human Resources Office​. You may also refer to this leaflet on the prevention of sexual harassment.

Residence Life is an integral part of Whole Person Education.  Through the daily interaction with people from different backgrounds, residents can develop different kinds of life skills, including the skills to understand, respect and resolve differences.  To maintain the living environment for the comfort of all residents, residents should observe the guidelines on sound generation on domestic floors:

• Residents may meet with one another anytime in the lounges or common rooms of the Halls.  However, to show respect for other residents' right to rest, residents shall not stay inside other residents' bedroom between 1 a.m. to 7 a.m., unless consent has been obtained from the residents of the visiting room.  Both the host residents and the visiting residents shall be held responsible for any violation to this rule. (Residents’ Code clause 11)
• The period between 11:00 p.m. and 7:00 a.m. is regarded as Quiet Hours of the Halls. (Residents’ Code clause 12.1)
•  At all times, residents shall keep their noise level at a reasonable level so as not to cause nuisance to their neighbours. (Residents’ Code clause 12.2)
• During study and examination periods, Quiet Hours may be extended to 24 hours a day.  Notice of such study and examination periods will be posted on the bulletin boards. (Residents’ Code clause 12.)
   

  Guidelines on Resident Grievance related to Sound Level
  The Undergraduate Halls encourages frank and constructive dialogue between parties of different views to resolve conflicts and disputes.  On cases related to grievances on sound level at the Undergraduate Halls, students should first try to resolve their grievances through discussion with the person who is most closely concerned with the subject matter.  Apologies and possible redress could help settle the grievances.
  
  However, in the event that a preferred mode of informal resolution fails, residents may make his/ her grievances heard by approaching the Hall Tutor.  Or when necessary, residents may approach their respective Resident Community Officer for guidance.  As for grievances related to noise or excessive nuisance in the Undergraduate Halls which could not be resolved with the help of the Hall Tutor, residents may submit their grievances through an online form HERE.
  
  Resident Community Officer would follow up on the complaints received, and would call for a disciplinary panel when deemed necessary.  Shall the accused resident be found guilty of the charge, the panel shall issue disciplinary warning, impose demerit point(s) or other additional penalties as determine appropriate by the panel.

Guidelines on Resident Grievance
The Undergraduate Halls encourages frank and constructive dialogue between parties of different views to resolve conflicts and disputes. Residents should first try to resolve their grievances through discussion with the person who is most closely concerned with the subject matter.  Apologies and possible redress could help settle the grievances.

However, in the event that a preferred mode of informal resolution fails, residents may make his/ her grievances heard by approaching the Hall Tutor.  Or when necessary, residents may approach their respective Resident Community Officers (RCO) for guidance. RCOs may be reached in their office at S1902 during office hours or students may submit their grievances through an online form HERE.

Resident Community Officer would follow up on the complaints/ grievances received, and would call for a disciplinary panel when deemed necessary.  Shall the accused resident be found guilty of the charge, the panel shall issue disciplinary warning, impose demerit point(s) or other additional penalties as determine appropriate by the panel.